Profile
Experienced professional with over 19 years of expertise in Customer Operations, Customer Service & Customer Experience (CS-CX), Contact/Call Center Management, Training & Quality Assurance, Internal Auditing, Training for Trainers (TFT), and Workforce Management. Feri has a proven track record in managing operations within the telecommunication industry, overseeing critical processes from fulfillment, warehousing, to last-mile delivery. With a passion for people development, Feri excels in delivering structured training programs to enhance team performance and organizational growth. He is also a certified Hypnotherapist and an accomplished Soft-Skills Trainer, specializing in hypnotherapy-related techniques that improve mindset, productivity, and personal well-being. Known for his leadership, adaptability, and strategic approach, Feri consistently drives operational excellence while empowering individuals to unlock their full potential.
